Refund & Cancellation Policy

You can cancel at any time, with no cancellation fee and no notice period:

• Write to billing@keetuprm.in from the email address registered to the firm, saying you want to cancel. The Subscription page inside the app links straight to this.
• Or raise a support ticket from inside the app — it reaches us with your firm and plan already attached.

We confirm the cancellation in writing within 1 working day. No reason is required and we will not put you through a retention call.

Cancellation stops the next renewal. Your firm keeps full access until the end of the period already paid for — we do not cut off access on the day you cancel. Nothing further is charged after that.

Downgrading to the Free plan works the same way: the paid features stay available until the current period ends.

Subscriptions are billed monthly in advance. As a rule, a period that has already started is not refundable, because the service was available to you throughout it. We refund in these cases:

We do not refund for a period you simply did not use, for a change of mind after the first-month window, or where an account was suspended for breach of the Terms of Service. Free plans involve no payment and so nothing to refund.

Annual and enterprise subscriptions paid in advance are refunded pro-rata for the whole unused months remaining, less any discount that was given for paying annually.

Email billing@keetuprm.in with your firm name, the invoice number (printed on the tax invoice, e.g. KP-INV-0042) and one line on what happened.

• We acknowledge within 1 working day.
• We decide within 5 working days and tell you the outcome in writing, with reasons if we decline.
• Refund requests must reach us within 30 days of the charge.

Approved refunds are sent back to the original payment method through Razorpay Software Private Limited — the same card, UPI ID or bank account the payment came from. We do not refund in cash, to a different account, or as platform credit unless you ask for credit instead.

• We initiate the refund within 5 working days of approving it.
• It typically reaches your account in 5 – 7 working days from initiation. The final leg depends on your bank or card issuer and is outside our control.
• A credit note is issued against the original tax invoice, and GST is adjusted as the law requires. You will find it on your Subscription page.
• We never charge a processing fee on a refund.

If a payment fails at the gateway but your account was debited, the amount is normally reversed automatically by your bank within 5 – 7 working days. If it has not appeared after that, write to billing@keetuprm.in with the date, amount and bank reference and we will trace it with Razorpay.

Please raise a query with us before filing a chargeback with your bank — we can almost always resolve it faster, and a chargeback freezes the account while it is investigated.

Your data stays available for export for 30 days after the subscription ends. After that, retention follows our Privacy Policy — we keep only what tax and company law requires and delete the rest. Cancelling does not delete the tax invoices already issued to your firm.

Billing questions: billing@keetuprm.in. If you are not satisfied with how a refund was handled, escalate to grievance@keetuprm.in. We respond to grievances within 15 days.