Contact us

Keetu PRM is developed, maintained and operated by BrightLabs Infrasoft Solutions Pvt. Ltd., a software company based in Hitech City, Hyderabad, Telangana 500084, India. Every subscription, invoice and support conversation is with that company.

Office

BrightLabs Infrasoft Solutions Pvt. Ltd.
Hitech City
Hyderabad, Telangana 500084
India

Hours

Monday to Friday, 10:00 – 19:00 IST (excluding public holidays)

We work by email — every route below reaches a person, and each one has a stated response time. Please use the address that matches your question so it lands with the right team first time.

Support

support@keetuprm.in

Account and product questions. Firms signed in can also raise a ticket from inside the app, which reaches us with their account context attached. We reply within one working day.

Billing & refunds

billing@keetuprm.in

Subscription invoices, GST details, cancellations and refunds — quote your invoice number. See the Refund & Cancellation Policy.

Privacy & data requests

privacy@keetuprm.in

Access, correction or erasure requests under the DPDP Act. We respond within 30 days.

Grievances

grievance@keetuprm.in

For complaints that support could not resolve, under the Consumer Protection (E-Commerce) Rules, 2020. Acknowledged in one working day, resolved within 15 days.

Are you a client of a CA firm that uses Keetu PRM?

Contact your firm directly — they hold your records, they are the merchant for any payment you made to them, and we act on their instructions. Their support details are on their page on this site and on the invoice you received.